About Us

Eastern Auto Repairs

Eastern Auto Repairs was established in 2020. Located in the heart of Darlinghurst we specialise in a wide range of European makes and models. Our Factory trained mechanics have had dealership training from Audi VW, Mercedes and BMW. 

Our customers know they can rely on our unparalleled honesty, trustworthiness and experience in servicing all makes and models.

Through experience and properly developed skill sets each mechanic at Eastern Auto Repairs can provide you with the reassurance and reliability required of someone responsible for your safety.

Our Team is currently made up of 4 staff members who bring their own unique asset to our business. We are constantly learning new skills to stay ahead of the game. 

Eastern Auto Repairs aims to provide expert services for all cars and was started with the idea of being a cost effective and viable alternative to dealerships. We want to present car owners with an economical and dependable option when it comes to servicing or caring for your car. 

 

 

 

TERMS AND CONDITIONS 

 

Eastern Auto Repairs TERMS AND CONDITIONS FOR CAR SERVICING – UPDATED 1st July 2024

1. GENERAL INFORMATION

a) Eastern Auto Repairs (ABN 48 643 511 782) (Eastern Auto Repairs) is a wholly owned subsidiary of Eastern Vehicle Management PTY LTD.

b) Eastern Auto Repairs provides you with services and/or goods in accordance with these Terms and Conditions and the terms and conditions set out on your itemised job card (Quotation/Estimate). Together these form a binding agreement between you and Eastern Auto Repairs (Agreement)

d) These Terms and Conditions are available at: https://easternautorepairs.com.au/about-us/

 

2. QUOTATION AND PAYMENT

We provide a Quotation of the cost for all work to be undertaken. The Quotation will be discussed with you prior to work being commenced on your vehicle. EACH QUOTATION REMAINS VALID FOR 14 DAYS AFTER WE PROVIDE THE QUOTATION TO YOU. All estimates and prices include GST.

If you agree to proceed with the work to your vehicle, you authorise Eastern Auto Repairs to carry out the work detailed in the Quotation, and to supply and fit any parts needed. Repair work may result in a loss of user-generated data, including if your battery is disconnected for the purpose of service maintenance. Without limiting the consumer guarantees under Schedule 2 to the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of state and territory fair trading legislation, as applicable (the Australian Consumer Law), Eastern Auto Repairs is not liable for any data loss that may occur if your battery is disconnected for the purpose of service maintenance.

Should additional work to your vehicle be found to be necessary which increases the Quotation, we will contact you to explain the additional work required and to seek your authorisation for the additional costs to be incurred before proceeding.

A detailed tax invoice outlining the work carried out and Eastern Auto Repairs fees will be provided once the work is completed. Payment must be made in full on the day of the work being completed and prior to collection of your vehicle. We accept credit cards EFTPOS and bank transfer. Payment made by debit or credit cards will incur a surcharge subject to tyro fees (0.7%-2%). Personal cheques are not accepted. 

 

3. ADVERTISED PRICES

All of our advertised prices are subject to change without notice. All work is quoted on an individual basis and work will not commence without customer’s signed Quotation.

 

 

4. REGISTRATION OF YOUR VEHICLE

  • You understand that driving an unregistered vehicle is illegal and you warrant that your vehicle is registered in accordance with the state/territory legislative and regulatory requirements applicable to your vehicle. Where your vehicle is not registered you will ensure that you take all necessary steps to notify us that your vehicle is unregistered.
  • Where you have not notified us that your vehicle is unregistered you agree to indemnify us for any fines or penalties incurred, and loss or damage, caused to any person or property when we are driving or otherwise operating your vehicle, except to the extent that any such fines, penalties, loss, or damage was directly caused by our fraud or willful misconduct.

 

5. LIEN

As part of these terms and conditions you acknowledge that where our invoiced fees are not paid we hold a lien over your vehicle until the fees are paid.

 

6. STORAGE AND DISPOSAL OF UNCOLLECTED VEHICLES

If we exercise a lien over the vehicle or if you do not collect the vehicle within 2 days from the time it is ready for collection A DAILY VEHICLE STORAGE FEE OF $25.00 PER DAY WILL APPLY

 

If we cannot contact you using reasonable efforts, or you do not collect the vehicle or discharge any lien we hold over the vehicle belonging to you, within 6 months from the time the vehicle is ready for collection we are entitled to sell or dispose of the vehicle by any reasonable method at your expense without any further notice to you. We will apply the proceeds of the sale or disposal of the vehicle to the sums you owe us and return the balance to you. If the proceeds received from the sale or disposal of the vehicle are not sufficient to discharge the amounts you owe us, the outstanding amounts will be owed by you to us as a debt. After such sale or disposal of the vehicle we will be discharged from any liability whatsoever in respect of the vehicle.

 

7. PARTS AND LUBRICANTS

Eastern Auto Repairs uses quality aftermarket parts and lubricants that meet or exceed the specifications of those originally fitted by your vehicle manufacturer. Should you wish to use an alternate brand or product, Eastern Auto Repairs will take reasonable action to source that part or product for you, although this may impact on the pricing and time commitments of your car service or repair.

You understand that some vehicles require larger quantities or higher grade oil during service. Eastern Auto Repairs may at its sole discretion, and without contacting you for authorisation, charge an amount to cover the cost of the oil used in the service.

 

Eastern Auto Repairs does not accept customer supplied parts or lubricants as we cannot verify its origins for warranty purposes. If customer supplied parts for lubricants are used all warranty and liability is VOID.

 

8. VIDEO FOOTAGE AND RECORDINGS

You understand and agree that collecting recordings, video footage or filming of any kind at Eastern Auto Repairs without the express consent of Eastern Auto Repairs is prohibited and may constitute a breach of the Privacy Act 1988 (Cth) and the National Privacy Principles.

Eastern Auto Repairs has the right to unplug dash cameras and will to the best of our ability plug them back in. It is the sole responsibility of the customer to ensure the dash camera is plugged in and functioning when the vehicle leaves our premises.

 

9. COMPREHENSIVE VEHICLE INSPECTIONS

a) What we check:

Eastern Auto Repairs will provide you with a comprehensive report with a detailed list of the items checked on your vehicle. Eastern Auto Repairs will visually check only the items listed on the report. Your report may have codes inserted into the item boxes to tell you how an item may be affected and this can be explained by us at the time of receiving your report.

If there is a dispute about the accuracy of this report, you must refer the vehicle back to us before you make any repairs.

Note that we cannot tell you about a defect if we cannot see it or it does not appear during the road test and inspection.

b) What we don’t check

• Oil and fuel consumption

• Source of a leak if the area is unclean

• Oil pump strainer for any build-up of sludge

• Engine cylinder compression

• Operation of cassette or compact disc players and DVDs

• Sound or radio reception

• Navigation systems

• Alarm systems

• Bodywork water leaks or their source

• Airbag functionality

• Camshaft/timing belt condition

 

c) Your Comprehensive report is only valid at the time of the inspection.

d) Eastern Auto Repairs will not dismantle, remove or strip any part of the vehicle as part of the service conducted on the vehicle. The on road test, if conducted, will be carried out within the immediate confines of the inspection location and the local speed limits.

 

11. PRIVACY AND DATA COLLECTION STATEMENT

Eastern Auto Repairs collects your personal information in order to provide you with its products and services and for internal administration and operational purposes, market and customer satisfaction research and in order to comply with legislative and regulatory requirements and as required by Eastern Auto Repairs. If you do not provide your personal information, Eastern Auto Repairs will not be able to provide you with its products and services. Eastern Auto Repairs and its agents may use your personal information and disclose it to its related bodies corporate and third parties in order to inform you about products and services, special offers and discounts provided by Eastern Auto Repairs, its related bodies corporate and third parties that may be of interest to you. For further information on how Eastern Auto Repairs deals with your personal information you can view our privacy policy here, write to us, Eastern Auto Repairs Privacy, Eastern Auto Repairs Pty Limited, 3-5 Hardie Street Darlinghurst, NSW 2010, or email us, bookings@easternautorepairs.com.au. If you do not wish to receive direct marketing communications from Eastern Auto Repairs, its related bodies corporate or third parties, please contact us at bookings@easternautorepairs.com.au. and include your name and address and we will not send you any further direct marketing communications.

 

12. LIABILITY

a) THE GOODS AND SERVICES PROVIDED TO YOU UNDER THESE Eastern Auto Repairs TERMS AND CONDITIONS ARE SUBJECT TO THE AUSTRALIAN CONSUMER LAW AND MUST IN ALL CASES BE READ SUBJECT TO THE AUSTRALIAN CONSUMER LAW AND OTHER RELEVANT STATUTORY PROVISIONS.

 

We have given you notice of some of your rights under the Australian Consumer Law at clauses 12(b) and 12(c). Eastern Auto Repairs has also granted you additional warranties under the Eastern Auto Repairs Warranty at clause 13. In some circumstances, you may have entitlements under the Australian Consumer Law and the Eastern Auto Repairs Warranty – in these circumstances you may choose whether to pursue your rights under the Australian Consumer Law or under the Eastern Auto Repairs Warranty.

 

b) OUR GOODS AND SERVICES COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW.

FOR MAJOR FAILURES WITH THE SERVICE, YOU ARE ENTITLED:

  • TO CANCEL YOUR SERVICE CONTRACT WITH US; AND
  • TO A REFUND FOR THE UNUSED PORTION, OR TO COMPENSATION FOR ITS REDUCED VALUE.

YOU ARE ALSO ENTITLED TO CHOOSE A REFUND OR REPLACEMENT FOR MAJOR FAILURES WITH GOODS. IF A FAILURE WITH THE GOODS OR A SERVICE DOES NOT AMOUNT TO A MAJOR FAILURE, YOU ARE ENTITLED TO HAVE THE FAILURE RECTIFIED IN A REASONABLE TIME. IF THIS IS NOT DONE YOU ARE ENTITLED TO A REFUND FOR THE GOODS AND TO CANCEL THE CONTRACT FOR THE SERVICE AND OBTAIN A REFUND OF ANY UNUSED PORTION. YOU ARE ALSO ENTITLED TO BE COMPENSATED FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE FROM A FAILURE IN THE GOODS OR SERVICE.

c) GOODS PRESENTED FOR REPAIR MAY BE REPLACED BY REFURBISHED GOODS OF THE SAME TYPE RATHER THAN BEING REPAIRED.REFURBISHED PARTS MAY BE USED TO REPAIR THE GOODS.

d) SUBJECT TO CLAUSES 12(e), 12(f) AND 12(g) AND THE Eastern Auto Repairs WARRANTY, OUR LIABILITY FOR YOUR LOSS UNDER THIS AGREEMENT IS LIMITED TO, AT Eastern Auto Repairs DISCRETION:

  1. RE-SUPPLYING THE AFFECTED SERVICES;
  2. PAYING THE COST OF HAVING THOSE SERVICES RESUPPLIED;
  3. REPLACING THE GOODS OR SUPPLYING EQUIVALENT GOODS;
  4. REPAIRING THE GOODS;
  5. PROVIDING YOU WITH A REFUND; OR
  6. PAYING THE COST OF HAVING THE GOODS REPAIRED.

e) WE ARE NOT LIABLE FOR ANY LOSS OF PROFITS OR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OF ANY KIND.

f) WE ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE TO THE EXTENT THAT:

(i) YOU CAUSED OR CONTRIBUTED TO THE LOSS OR DAMAGE; AND/OR

(ii) THE LOSS WAS CAUSED BY A THIRD PARTY UNDER YOUR CONTROL.

g) WE WILL NOT BE LIABLE TO YOU FOR ANY DEFAULT, DELAY OR FAILURE TO PERFORM OUR OBLIGATIONS UNDER THIS AGREEMENT WHERE SUCH A DEFAULT OR FAILURE IS AS A RESULT OF FORCE MAJEURE. You understand that when repairing your vehicle the power supply in your vehicle may be temporarily interrupted. This may cause your audio system to lock and require an unlock code. We will take reasonable steps to prevent this from happening however it is usually outside our control. The unlock code for your audio system is supplied by the manufacturer of your vehicle and any cost incurred by us in unlocking your audio system will be your sole responsibility.

In this paragraph (g), Force Majeure means act of God, fire, accident, interruptions to power or energy, strike, riot, civil commotion or war whether declared or not, act of terrorism, pandemic, industrial dispute, labour shortage, inability to obtain materials or other events outside our reasonable control.

You must take all reasonable steps to mitigate your loss in connection with this Agreement.

 

 

13. Eastern Auto Repairs WARRANTY

Parts and Labour

a) Eastern Auto Repairs PROVIDES AN EXPRESS WARRANTY IN RELATION TO THE PARTS AND LABOUR THAT IT SUPPLIES AND USES IN THE SERVICING OF YOUR VEHICLE FOR THE TIME PERIOD OR KILOMETRES TRAVELLED (WHICHEVER OCCURS FIRST) OUTLINED IN THE FOLLOWING WARRANTY CONDITIONS (“Eastern Auto Repairs WARRANTY”). THE Eastern Auto Repairs WARRANTY DOES NOT APPLY TO PARTS WHICH ARE SECOND HAND. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AND THE NON-EXCLUDABLE GUARANTEES PROVIDED UNDER AUSTRALIAN CONSUMER LAW WHICH MAY APPLY TO ANY SECOND-HAND PARTS SUPPLIED AND USED BY Eastern Auto Repairs. SPECIFIC WARRANTY PERIODS ARE AS FOLLOWS:

  • CAR SERVICING AND ENGINE MAINTENANCE 12 MONTHS FROM THE DATE OF THE SERVICE OR 10,000KM, WHICHEVER OCCURS FIRST;
  • GENERAL MECHANICAL REPAIRS 12 MONTHS FROM THE DATE OF THE SERVICE OR 10,000KM, WHICHEVER OCCURS FIRST;
  • FLUSHING SERVICES 12 MONTHS FROM THE DATE OF THE SERVICE OR 10,000KM, WHICHEVER OCCURS FIRST;
  • BRAKES (PASSENGER VEHICLES ONLY) 12 MONTHS FROM THE DATE OF THE SERVICE OR 10,000KM, WHICHEVER OCCURS FIRST;
  • SUSPENSION AND STEERING 12 MONTHS FROM THE DATE OF THE SERVICE OR 10,000KM, WHICHEVER OCCURS FIRST;
  • BATTERIES (AS PER MANUFACTURER’S WARRANTY), BETWEEN6 AND 36 MONTHS.

INDIVIDUAL PARTS WARRANTIES MAY VARY.

a) Eastern Auto Repairs ONLY USES HIGH QUALITY PARTS THAT MEET OR EXCEED THE VEHICLE MANUFACTURER’S SPECIFICATIONS

b) IF A NEW OR RECONDITIONED PART IS NOT AVAILABLE FOR YOUR VEHICLE Eastern Auto Repairs MAY FIT A SECOND HAND PART. WHERE A SECOND HAND PART FITMENT IS REQUIRED, Eastern Auto Repairs WILL FIRST SEEK YOUR CONSENT TO FIT THAT PART.

c) IF WE FIT A PART OR PARTS COVERED BY A MANUFACTURER’S PARTS WARRANTY THAT EXTENDS BEYOND THE Eastern Auto Repairs WARRANTY PERIOD, WE WILL UPHOLD THE MANUFACTURERS PART’S WARRANTY PERIOD AND FIT ANY REPLACEMENT PARTS OFFERED BY THE PARTS MANUFACTURER AT NO CHARGE.

d) IF CARRYING OUT THIS WORK REQUIRES Eastern Auto Repairs TO PURCHASE ADDITIONAL PARTS OR PROVIDE LABOUR NOT COVERED BY THE PARTS MANUFACTURER’S GUARANTEE, THERE MAY BE AN ADDITIONAL CHARGE AND Eastern Auto Repairs WILL SEEK YOUR CONSENT BEFORE THIS WORK COMMENCES.

e) SHOULD ANY PART BE INCORRECTLY FITTED BY Eastern Auto Repairs, OR FOUND TO BE DEFECTIVE DUE TO A MANUFACTURER’S DEFECT DURING THE Eastern Auto Repairs WARRANTY PERIOD, WE WILL REPLACE REFIT OR RECTIFY THE PART AT NO CHARGE. PARTS FITTED UNDER THE Eastern Auto Repairs WARRANTY WILL BE COVERED FOR AN ADDITIONAL WARRANTY PERIOD OF 12 MONTHS FROM THE DATE OF THE SERVICE OR 10,000KM, WHICHEVER OCCURS FIRST.

f) IF REQUESTED, WE ARE HAPPY TO MAKE ALL REPLACED PARTS AVAILABLE FOR YOUR INSPECTION AT THE TIME YOU COLLECT YOUR VEHICLE.

 

WHAT IS NOT COVERED UNDER YOUR Eastern Auto Repairs WARRANTY?

WITHOUT LIMITING YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW, WHICH CANNOT BE EXCLUDED, THERE ARE FIVE WAYS IN WHICH YOU WILL VOID YOUR Eastern Auto Repairs WARRANTY, NAMELY:

  • IF YOU USE YOUR VEHICLE IN COMPETITION, ON A CLOSED CIRCUIT OR AS PART OF ANY TIMED EVENT
  • IF YOU REMOVE THE PART OR PARTS ORIGINALLY FITTED BY Eastern Auto Repairs TO THE VEHICLE
  • IF THE PART OR PARTS ARE DAMAGED BY MISUSE OR ACCIDENT, IN PARTICULAR BY ENGINE BACKFIRE OR MALFUNCTION
  • IF WARRANTY WORK IS PERFORMED ELSEWHERE, UNLESS THE WORK HAS BEEN AUTHORISED IN WRITING BY THE Eastern Auto Repairs OPERATIONS MANAGER IN ADVANCE OF ANY WORK BEING UNDERTAKEN
  • Eastern Auto Repairs DOES NOT USE CUSTOMER SUPPLIED PARTS AND THEY ARE NOT COVERED BY WARRANTY

 

PLEASE NOTE THAT Eastern Auto Repairs WILL NOT REIMBURSE YOU FOR ANY COSTS YOU MAY INCUR CLAIMING THE Eastern Auto Repairs WARRANTY.

 

MANUFACTURER EXTENDED WARRANTIES

Some car manufacturers provide extended warranties that may not entitle Eastern Auto Repairs to service your car. It is your responsibility to ensure that work completed at Eastern Auto Repairs does not affect or void an extended manufacturer warranty.

15. QUERIES AND COMPLAINTS

If you have any questions or complaints you can:

(a) contact the Eastern Auto Repairs where the work was completed (or if this is not convenient email bookings@easternautorepairs.com.au

(b) arrange a convenient time for the repair work to be undertaken; or

(c) bring your vehicle and original invoice to Eastern Auto Repairs where we will work with you to resolve your concern.

 

16. OFFERS AND PROMOTIONS

  • Any promotion or offer provided by Eastern Auto Repairs is considered a standalone offer and should not be combined with other offers unless explicitly specified.
  • Eastern Auto Repairs reserves the right to modify or withdraw promotions or offers at any time without prior notice.
  • If clarification is needed regarding eligibility for promotions or offers, customers should contact bookings@easternautorepairs.com.au directly for assistance.

By participating in any promotion or offer provided by Eastern Auto Repairs, customers agree to abide by these terms and conditions.